Preorder, Shipping & Promotions

PREORDERS

Preorders are expected to begin shipping approximately 10-15 business days after the preorder window closes.

This timeframe is an estimate and not a guaranteed delivery date. Production timelines, order volume, carrier delays, holidays, or circumstances outside of our control may affect estimated shipping dates. You will receive tracking information by email as soon as your order ships.

SHIPPING

Reset Hope Co. orders are shipped from Washington State. Shipping rates are calculated at checkout based on your order and destination. Please double-check your shipping address before ordering. If you notice an error, contact support@resethopeco.com as soon as possible. If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for the cost of reshipping.

INTERNATIONAL ORDERS

International shipping is available to supported destinations at checkout. International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by their country unless specifically shown at checkout. International delivery times may vary due to customs processing and carrier delays.

LOST, DELAYED OR MISSING PACKAGES

If your package appears lost, significantly delayed, or is marked delivered but cannot be located, contact support@resethopeco.com. We will review tracking and carrier information and help determine appropriate next steps.

Shipping issues are handled case by case.